Welcome to our privacy policy! At JW Agency, we take your privacy seriously. This policy outlines how we collect, use, and protect your personal information when you use AdSilo.
1. Data Collection
When you use AdSilo, we may collect:
- Account information: Name, email address, and authentication credentials when you sign up or log in
- Usage data: Pages visited, features used, clips generated, templates created, and interaction patterns
- Uploaded content: Media files, images, videos, and audio you upload to the platform
- Device and browser data: IP address, browser type, operating system, and device identifiers
2. How We Use Your Information
We use collected information to:
- Provide, maintain, and improve the Service
- Authenticate your identity and manage your account
- Process AI content generation requests
- Monitor usage for billing and credit allocation
- Communicate service updates and important notices
- Detect and prevent fraud, abuse, or security incidents
3. AI Content Processing
When you use our AI generation features, your prompts and inputs are processed by third-party AI providers (including Google Gemini and other services) to generate content. We do not use your generated content to train AI models. However, third-party AI providers may have their own data processing policies.
4. Data Storage & Security
Your data is stored on secure cloud infrastructure including:
- Database: Supabase (PostgreSQL) for account and project data
- File storage: Cloudflare R2 for uploaded and generated media
- Hosting: Vercel (web app) and Railway (API)
We implement industry-standard security measures including encryption in transit (TLS), secure authentication cookies, and hashed passwords. However, no system is 100% secure.
6. Data Retention
We retain your account data for as long as your account is active. Generated content and uploaded media are retained until you delete them or your account is terminated. We may retain anonymized usage data for analytics purposes.
7. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your account and associated data
- Export your generated content
To exercise these rights, contact us at support@jwagency.com.
9. Children's Privacy
AdSilo is not intended for use by anyone under the age of 18. We do not knowingly collect information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised "Last updated" date.
11. Contact
For privacy-related questions or requests, contact us at support@jwagency.com.